Data Deletion Request

Under LFPDPPP (Mexico), GDPR (European Union), and CCPA (California), you have the right to request complete deletion of your personal data stored by Blacknel S.A.P.I. de C.V.

Method 1 — From your Blacknel account (recommended)

If you have an active Blacknel account:

1. Sign in at https://app.blacknel.com
2. Go to Settings → Privacy → Delete my data
3. Confirm your identity with the magic link sent to your email
4. Your data is deleted within 30 calendar days maximum

Method 2 — By email

Send an email to privacy@blacknel.com with:

• Subject: "Data deletion request"
• Your registered email in Blacknel
• Full name
• Reason for the request (optional)

Initial response time: 5 business days maximum. Complete deletion time: 30 calendar days maximum.

Method 3 — From Facebook, Instagram, or WhatsApp

If you connected a Meta account (Facebook, Instagram, or WhatsApp Business) with Blacknel:

1. Open Facebook → Settings → Apps and Websites → find "Blacknel"
2. Click "Remove"
3. Facebook automatically sends a deletion request to Blacknel
4. You receive a confirmation code
5. We process the request within 30 calendar days
6. You can check the status of your request at: https://app.blacknel.com/api/meta/data-deletion/{your-code}

Replace {your-code} with the confirmation code Meta provided when you clicked "Remove".

When you request deletion, we permanently remove:

• Your user account and login credentials
• All posts, messages, and content you created or scheduled
• Complete activity history and operational logs
• Brand voice docs you uploaded
• OAuth tokens for connected platforms (Facebook, Instagram, WhatsApp, Google, etc.)
• Derived data such as aggregated analytics and sentiment analysis

Due to Mexican (SAT) and international legal obligations, we must retain:

• Invoices and tax receipts: 5 years (SAT requirement)
• Security logs for forensic investigation: up to 1 year
• Financial transaction records: 5 years

This data remains in encrypted archive, without operational access by our team, until the legal retention period expires.

• LFPDPPP (Mexico): 20 business days to confirm the request + 15 calendar days to complete deletion
• GDPR (European Union): 30 calendar days maximum
• CCPA (California): 45 calendar days maximum

If you don't receive a response within the indicated timeframes, you can file a complaint with:

• Mexico — INAI (National Institute of Transparency, Access to Information, and Personal Data Protection): https://home.inai.org.mx
• European Union — Local DPA of your country of residence
• California — California Attorney General: https://oag.ca.gov/privacy

Email: privacy@blacknel.com

Responsible: DPO of Blacknel S.A.P.I. de C.V.
Address: Av. Insurgentes Sur 1234, Piso 6, Del Valle, Mexico City, C.P. 03100, Mexico

Initial response time: 5 business days maximum.