Terms of Service

By creating an account, subscribing to a plan, or using Blacknel (the "Service") you accept these Terms. If you disagree, do not use the Service. These Terms constitute a binding contract between you (or the entity you represent) and Blacknel S.A.P.I. de C.V. ("Blacknel").

• Customer · the natural or legal person accepting these Terms.
• User · each individual authorized by Customer to access the Service.
• Customer Content · any data, text, file, or material Customer uploads to the Service.
• Documentation · official guides, API docs, and materials published at blacknel.com/docs.

You are responsible for keeping your credentials confidential and for all activity under your account. Notify us of unauthorized use immediately at security@blacknel.com. Your account is named and non-transferable.

You may not use Blacknel to send spam, distribute malware, infringe intellectual property, perform unauthorized scraping, automate actions that violate the Terms of Service of connected platforms (Facebook, Instagram, etc.), or for activities illegal in your jurisdiction.

Severe violations result in immediate suspension without refund and potential reporting to authorities.

Subscriptions are billed monthly or annually in USD in advance. Auto-renewal applies until cancellation. VAT applies to customers domiciled in Mexico (16% IVA). For customers outside Mexico, USD prices are final with no additional VAT.

We offer a 14-day trial with no credit card. At trial end, if you don't subscribe, the account is automatically suspended. You can cancel any subscription anytime — cancellation stops the next renewal but does not generate pro-rata refunds. Full refund available within 7 calendar days of first purchase.

We may suspend or terminate your account for: material breach of these Terms, non-payment after 30 days of notice, fraudulent activity, or confirmed abuse reports. After termination, you have 30 days to export your data before deletion.

You retain ownership of all Customer Content. You grant us a limited, non-exclusive, revocable license to process it as needed to operate the Service. Blacknel owns the software, brand, logos, and all intellectual property associated with the Service.

Each party will maintain in confidence the other party's non-public information disclosed under this agreement. This obligation survives termination for 3 years. Standard exceptions apply (publicly available, previously known, lawfully obtained from third parties, required by law).

To the maximum extent permitted by law, Blacknel's total liability is limited to the amount paid for the Service in the 12 months preceding the liability event. We are not liable for indirect, incidental, special, consequential damages, or loss of profits.

You will indemnify Blacknel against any third-party claim arising from: your Customer Content, your use of the Service in violation of these Terms, or your violation of applicable laws. Blacknel will indemnify Customer against third-party claims alleging that the Service (not Customer Content) infringes intellectual property rights.

Processing of Personal Data is governed by our Privacy Policy and, where applicable, by our DPA (Data Processing Agreement under GDPR Art. 28).

We may modify these Terms at any time. Material changes are notified 30 days in advance by email to org admins. Continued use of the Service after the effective date constitutes acceptance of the changes.

Before initiating legal action, the parties will attempt good-faith negotiation for 30 days. If no agreement is reached, disputes are resolved exclusively before competent courts in the jurisdiction set in Section 15.

For customers domiciled in Mexico: Mexican law, competent courts in Mexico City. For customers domiciled in the US: Delaware state law and Delaware jurisdiction. For other customers: Mexican law by default.

• Severability: if any clause is invalid, the rest of the agreement remains in effect.
• No waiver: not exercising a right does not constitute waiver.
• Assignment: you may not assign these Terms without Blacknel's prior consent.
• Force majeure: neither party is liable for failure caused by events beyond reasonable control.
• Entire agreement: these Terms + Privacy Policy + DPA (if applicable) constitute the entire agreement.

For legal matters: legal@blacknel.com. For support: support@blacknel.com. For sales: sales@blacknel.com.